It was just logical that Google Inc released an apology to users of some of its services. The company apologized for the inconvenience of the recent outage, particularly of Gmail, which is among the most popular and widely used free Webmail services online today.
But in an interesting twist of events, top competitor Yahoo Inc also released an apology over the previous failure particularly in Gmail. Yahoo has its own Webmail service, Yahoo Mail, which is one of the oldest and pioneer email services that still exist today.
Yahoo issued its own apology through its own Twitter account on Friday, January 24. Its own apologetic statement came after a number of netizens heavily criticized it for dissing Google just in time when Gmail was having a problem.
Yahoo’s tweet reflected humility and accountability. It said that earlier that day, the company had a bad judgment by posting an inappropriate tweet. Yahoo disclosed that the controversial message was already deleted on its Twitter account. In the end of the brief statement, the company also apologized to Google and to Gmail. Yahoo added that its Twitter account is being managed by an editorial team that provides information about news and events.
Some observers think that Yahoo must have been taken aback by some tweets, which recalled how Yahoo’s own Webmail service had its own problems last month. Many tweets pointed out that while Gmail was down for just a couple of hours, Yahoo mail’s recent outage lasted several days, or probably weeks.
In its own statement, Google apologized for the inconvenience its recent outage caused to users. It thanked Gmail users for the patience and continuous support. The company has assured that it still prioritizes system reliability. It added that it is doing continuous improvements to make its systems even better. However, the company did not give further details about the actual cause of the outage.
Gmail’s service was disrupted in January 24, at about 2:12 p.m. ET. By 2:58 p.m., it posted an update about the outage on its App Status dashboard. By 3:14 p.m. on that same day, the company announced that the service had already been restored. By 3:23 p.m., it said other services affected by the problem had also been fully restored. The outage also involved several other Google services like Google Calendar, drive, Sheets, Slides, Talk, Documents, Groups, Sites, and Drawings.