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US Airways Apologizes for Twitter Post with Graphic Link

US Airways Apologizes for Twitter Post with Graphic Link

Technology

US Airways Apologizes for Twitter Post with Graphic Link

What was intended to be a simple tweet turned out to be an online embarrassment that puts US Airways in Internet history. A few days ago, a young woman who was dismayed by her delayed flight  tweeted her complaint to the flight carrier. The disappointed passenger simply said that the company ruined her spring break and that she wants some free stuff as consolation.

US Airways tweeted back as a response. The tweet was nevertheless sounding professional. The company tweeted: “We don’t like to hear this. Please provide feedback to our Customer Relations team here.” But surprisingly, the link provided was not directing to the Customer Relations feedback page.

Instead, the link pointed to an extremely graphic image of a woman with her legs wide open. A toy airplane was making a landing to the naked woman’s most private part. Unfortunately, the pornographic image went on full display within the tweet. Thus, all of the 420,000 followers of US Airways’ Twitter account saw it.

Netizens react

As if that mistake was not enough yet, the company sent the same tweet to another complainant. The complaint was still about another delayed flight, posted by another passenger. The controversial tweets remained online for about 22 minutes, a short time that was enough for numerous netizens to re-tweet and screencap the historic tweet.

No one could be surprised that thousands of netizens quickly reacted to this regrettable mishap. Interestingly, the reactions range from outrage to ridicule. Logically, US Airways and its Twitter account have since become a laughing stock online.

US Airways has issued an apology for the X-rated image that came with the two tweets. Through the same Twitter account, the company said, “We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.”

Honest mistake

In another statement, the company reiterated that it deeply regrets the mistake and that it is now reviewing its processes so that such errors could be avoided in the future. As expected, US Airways has not yet posted any tweet since then.

The company’s spokesman Matt Miller also explained that the blunder was no more than an honest mistake. He explained that the moderator was flagging another tweet as inappropriate. Thus, the offending tweet was captured. But the same image was unintentionally included in a tweet as a response to a complaining customer. Because it was an honest mistake, the airline said it won’t fire the employee who posted the controversial tweet.

About Jasmin Harper

Jasmin Harper covers tech and gaming news.

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