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Surface Pro 4 Firmware Update Mistakenly Installed On Surface Pro, Surface Pro 3; The Tablets Are Now Crashing

Surface Pro 4 Firmware Update Mistakenly Installed On Surface Pro, Surface Pro 3; The Tablets Are Now Crashing
Surface Pro 3 Mack Male / Flickr CC BY-SA 2.0

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Surface Pro 4 Firmware Update Mistakenly Installed On Surface Pro, Surface Pro 3; The Tablets Are Now Crashing

In January 2016, Microsoft released an update for Surface Pro 4. This was an automatic update which was supposed to add support for Surface Pen on the latest Windows 10 device. Unfortunately, this January Surface Pro 4 firmware update was accidentally installed on Surface Pro and Surface Pro 3 tablets.

Like every other Windows 10 device, Surface Pro 4 firmware updates for the month of January 2016 was an automatic update that was installed without the user’s knowledge in the background. This update accidentally installed a driver on Surface Pro and Surface Pro 3 after which the tablets started facing issues like random crashing, blue screen and black screen.

Newbility, one of the Surface Pro 3 users, while trying to bring the issue to Microsoft’s notice, wrote on Microsoft Forums, “I updated the January firmware update for Surface Pro 3 and ran into the following problems after the update was successfully installed.” Here is the summary of problems the poster has listed on the forum:

  1. Reboot into a black screen
  2. Wake up from sleep randomly
  3. Surface App mapping not working
  4. Occasional BSOD ends in “DRIVER_POWER_STATE_failure”
  5. Not all drivers are up-to-date as described in the SP3 update history page

Not just this Surface Pro 3 user, but many users have been facing the same issue. They have chosen Reddit over Microsoft Forum. In the response, Microsoft clarified, “This driver is not intended for Surface Pro 3 and is no longer being offered as part of the update.  If you had manually downloaded and installed the Surface Pen Settings driver from the Surface Pro 4 Drivers page in an effort to enable Surface pen button customization through the Surface app on Surface Pro 3, you will need to roll back and remove the driver.”

Hope you have neither automatically, nor manually installed the Surface Pro 4 firmware update that was rolled out in January. The funny part about the whole Surface Pro and Surface Pro 3 tablets crashing and going blue, black is that Surface Pro 4 users are still waiting for the update.

Also Read: New Surface Book, Surface Pro 4, Surface Pen On Sale; Price And Availability Details

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About Shreya Naik

Shreya likes to keep herself updated about the happenings in the Tech world, and also to cover the tiniest of activity related to all the major players in the industry. You will find her writing mostly about upcoming gadgets, new releases, their reviews and other hot stories.

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