Steam, the online gaming platform of Valve, now offers full refund for any game purchased from the company. According to the new refund policy of Valve, users can now ask for a refund within 14 days of making the purchase or 2 hours of playing the game, whichever is earlier.
Steam has announced that it will process the refund for almost all possible reasons. You can return the game in case it is not compatible with your computer or if you have made the purchase by mistake. You can even return the game if you don’t like it after playing for an hour or so.
Refund is applicable for pre-purchased games. If you have pre-ordered a game, you can ask for a refund anytime. Once the game is released, the 14-day window along with the 2-hour criteria will be applicable. In-game purchases are also eligible for refund within 48 hours as long as they are not consumed, transferred or modified.
Steam is offering a refund for sure, but there are some limitations. The refund policy is not applicable for movies and gifts after they are redeemed. At the same time, if you are banned by the anti-cheat system of Valve, you are not allowed to ask for a refund. Purchases made outside of Steam are not applicable for refund. So if you have purchased Steam wallet card from a third party, or a CD key, it is not eligible.
While stating its return policy, Valve has also mentioned that it can be discontinued at any point in time if the company finds people abusing the service. The refund policy mentions, “Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.”
According to The Verge, Valve has around 75% of market share as far as digital computer gaming is concerned. Electronic Arts-owned Origin also has a good bit of market share and it also has a refund policy, through it is not as liberal as Valve’s. Steam games were non-refundable in U.S. before the policy rolled out. Guess gamers can have a sigh of relief after this.