After issuing a recall in all its Samsung Galaxy S7 in the U.S, the South Korean tech giant is facing product safety scare anew after reports of a Samsung washing machine that exploded in New Jersey surfaced.
On Wednesday, Samsung issued a statement confirming that such incident had reached their attention and the company is currently holding discussions with the U.S Consumer Product Safety Commission (CPSC) to ascertain the veracity of the reports.
Exploding Samsung Washing Machine
The report was referring to certain models of top-load washing machine that Samsung manufactured between March 2011 and April 2016. In the same statement, Samsung clarified that in rare occasions abnormal levels of vibration is expected when washing heavy and bulky items.
“In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items,” the statement reads.
To address the issue, Samsung recommended that consumers with affected models should use the lower speed delicate cycle when washing bulky and heavy items, including bedding, bulky or water-resistant materials as this is less prone to similar incidents reported.
Sumsung, CPSC Probe Rolling
The company, however, noted that there have been no incidents reported after loading millions of loads since the same model was launched in 2011.
The U.S CPSC for its part confirmed it’s currently holding an assessment with Samsung to address the safety issue of certain top-load models of washing machines.
The agency, along with Samsung, is currently looking for ways and finding remedies for customers that may have been experiencing the same situation in a bid to avoid similar incident from happening in the future.
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