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OnePlus USB Type-C Cable Isn’t Charging Your Phone? Get A Refund.

OnePlus USB Type-C Cable Isn’t Charging Your Phone? Get A Refund.
OnePlus One opopododo / Flickr CC BY 2.0


OnePlus USB Type-C Cable Isn’t Charging Your Phone? Get A Refund.

Is your OnePlus USB Type-C cable not charging your devices? Apply for a refund. Read on to know how to apply for it.

Recently, a Google engineer on his Google Plus account said that the OnePlus USB Type-C adapter isn’t suitable for charging the Chromebook Pixel, Nexus 6P or Nexus 5X, as it is using the wrong identifier resistor. Defending itself, OnePlus said that USB Type-C cable and adapters are compatible with OnePlus 2 and are completely safe when used for the device.

But what if you have purchased this USB separately to charge another smartphone, not OnePlus 2? OnePlus will give you a refund, if this is the case. On its page, the company wrote, “Recently it has come to our attention that two of our products, the OnePlus Type-C cable and the OnePlus USB Type-C adapter, are using a resistor that may not be fully compatible with some third-party devices.” OnePlus further said, “If you’ve purchased the OnePlus USB Type-C cable or adapter on the OnePlus website as standalone products to use with devices other than the OnePlus 2, we are going to offer an opportunity to apply for a refund.”

You can apply for a refund only if you have purchased the OnePlus USB Type-C cable as a standalone accessory to charge smartphones other than OnePlus 2. If you acquired this cable along with OnePlus 2, you are not eligible for a refund.

The compatibility issue is confusing. Not many people understand why OnePlus Type-C cable is working for some devices but not for others. For better understanding, OnePlus has posted this table on its forum:

OnePlus Compatibility Table by OnePlus Forum

If you are eligible for a refund, here is how to apply for it. Visit the OnePlus site, choose which product you are requesting a refund for: OnePlus Type-C cable or OnePlus USB Type-C adaptor. Then fill in your order number, enter your email ID, and submit the form.

About Shreya Naik

Shreya likes to keep herself updated about the happenings in the Tech world, and also to cover the tiniest of activity related to all the major players in the industry. You will find her writing mostly about upcoming gadgets, new releases, their reviews and other hot stories.

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