Nokia has been forced to halt the sale of its Lumia 2520 tablet as well as the tablet’s travel charger accessories in countries such as Austria, Denmark, Finland, Germany, Russia, Switzerland, and the US, due to potential product quality issue the company discovered with the AC-300 charger that comes with the tablet or the travel charger accessories.
Nokia has announced that the problem, discovered during an internal quality control process, stems from the plastic cover of the AC-300 charger’s exchangeable plug which “could come loose and separate” from the rest of the charger. Once separated, the internal components of the AC-300 charger become exposed and could pose the danger of an electric shock if the charger is plugged into a live socket.
According to Nokia, approximately 30,000 chargers are affected by the issue which includes around 600 travel charger accessories sold in the US.
“While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia,” said Jo Harlow, executive vice president of Smart Devices at Nokia. “We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.”
Nokia has advised users with an affected charger to suspend use of the charger until further notice or until a replacement charger has been provided. Nokia is currently working with their suppliers to get replacements to customers urgently and at minimal inconvenience. In the meantime, owners will have to do without their Lumia 2520 tablets as the tablet and the AC-300 charger are exclusively designed for each other and the tablet’s micro-USB port can’t be used to charge the device.
Nokia did assure customers that the tablets themselves are free from these defects and that the charger and charger travel accessories were manufactured by a third-party supplier.
The Nokia Lumia 2520 was released late last year and met mostly positive reviews. It is Nokia’s first Windows-based tablet and their first tablet device since 2011. It runs on Microsoft’s Windows RT operating system designed for tablet devices. The Lumia 2520 was also the first Windows RT tablet to offer cellular data connectivity.