Starting today, flight attendants serving passengers onboard Delta will have more information at their fingertips than ever before, thanks to a brand new flight attendant tech that helps make one’s travel experience a whole lot more customized. After all, the airline aims to provide every single one of its 170 million global customers a personalized touch when it comes to service. And now, with the help of the Delta’s Guest Service Tool, it can.
A tool that improves customer engagement
The Guest Service Tool has been made available to more than 22,000 flight attendants who serve Delta passengers daily. With the help of the said tool, these flight attendants now have access to information that can help them engage with their passengers better during the flight.
Flight attendants can greet you by name
Delta’s Senior Vice President of In-Flight Service Allison Ausband believes that the Guest Service Tool can help “bring more humanity to the skies.” She also explained that with this, flight attendants can readily greet every customer by name as well as recognize a customer’s (SkyMiles) Medallion status. Moreover, the tool also allows flight attendants to identify passengers who are high-value customers or those who may require additional assistance or attention easily. In addition, having information about a customer’s previous disrupted flight also allows flight attendants to “be able to offer that service recovery immediately in the aisles.”
More personalized travel in the future
Moving forward, the Guest Service Tool is also expected to be able to assist flight attendants in providing customers with information about the status of their down-light flights and even connecting gate information. Moreover, flight attendants will also soon be able to serve passengers with food and beverage options according to their preference.
What is making it possible for flight attendants to access the Guest Service Tool easily is the Lumia 1520 phablet, which was provided to them last year as part of Delta’s effort in reducing its environmental impact. Meanwhile, almost 12,000 Delta pilots are already equipped with Microsoft Surface tablets.