Instagram issued an apology to Andres Iniesta, a namesake of a famous footballer, after the video and photo-sharing social network mistakenly deactivated the non-athlete Iniesta.
Iniesta narrated that his friends noticed, after his account was deactivated, that the footballer Iniesta started posting photos using the same username, @ainiesta. The deactivation occurred while Iniesta was on a holiday. To re-activate his account, he said he communicated with Instagram, but the latter ignored, prompting the non-athlete to post about it on his blog.
In his blog “How Instagram closed my account and gave it to a football celebrity,” Iniesta wrote his “only mistake was having the exact name and last name as a famous football player.”
“I haven’t done anything wrong and have lost not only my pictures, but being able to share important moments with my friends and family,” wrote Iniesta who described himself as “a father who likes to take pictures of his kids, yummy food and interesting buildings in Madrid.”
Instagram explained the deactivation was a “mistake” and it has since returned Iniesta’s account to the non-football player.
On Iniesta’s blog, the non-celebrity said Gabe Madway, Instagram’s communications manager, contacted him and apologized on behalf of the social networking.
“It was an error on our part, pure and simple. We inadvertently identified your account as an impersonator—even though it obviously is not,” said Madway.
To ensure a similar thing will not happen in the future, Madway continued and said, “We are working to put in place new internal processes so that this does not happen again. I also want to make clear that neither the soccer player Andres Iniesta, nor his representatives, had anything to do with this incident.”
Instagram also gave an explanation for its non-response on Iniesta’s communications. Madway said there is no excuse for failing to respond to his query and he understood how very frustrating an experience it was.