Early adopters are in for some trouble as HTC and Oculus are running into some order problems. Specifically, Oculus is reportedly working on component problems while HTC is unable to process payments properly.
It is a shipping mayhem for virtual reality headsets as the product line recently ran into problems preventing it from spreading to the mass market. According to HTC, it is now working on a fix to resolve issues linked to Vive pre-orders a few days after some financial institutions reportedly rejected the $800+ charge, cancelling orders in the process. HTC clarified that some orders were already reinstated due to the said issues.
“While fulfilling this week’s orders for HTC Vive, a limited number of individuals were affected by auto cancellations due to processing issues with financial institutions. We’re actively working to resolve this, and have already reinstated orders for some customers,” HTC said in a statement.
“We want to assure our customers that we’ll work with them to process their payment so they can receive their Vive when they were expecting it. If you pre-ordered a Vive, we encourage you to contact your financial institution to notify them of upcoming charges,” the company added.
Oculus CEO Brendan Iribe also took to Twitter to confirm that early Oculus Rift order are being processed slower than what the company projected. To make up for the shipping mishaps, the company will cover the shipping costs.
First set of Rifts are going out slower than we orig estimated, so we're giving free shipping for all pre-orders, including international.
— Brendan Iribe (@brendaniribe) April 2, 2016
Oculus VR co-founder, Palmer Luckey, previously said that he wanted to see the Oculus Rift launched smoothly because it was important for the future of virtual reality. Oculus VR said that the shipping problems stemmed from “unexpected component shortage,” as reported by ZDNET.
Users who have been affected will have to stay tuned for further announcements from the company. As for those who want to get their hands on the headsets, it is best to confirm with local units about how the status of orders and shipping.