Connect with us

HTC Vive and Oculus Rift Problems Arise, Company Fixing Orders and More

HTC Vive and Oculus Rift Problems Arise, Company Fixing Orders and More
HTC Re Vive Maurizio Pesce/Flickr CC BY 2.0


HTC Vive and Oculus Rift Problems Arise, Company Fixing Orders and More

Early adopters are in for some trouble as HTC and Oculus are running into some order problems. Specifically, Oculus is reportedly working on component problems while HTC is unable to process payments properly.

It is a shipping mayhem for virtual reality headsets as the product line recently ran into problems preventing it from spreading to the mass market. According to HTC, it is now working on a fix to resolve issues linked to Vive pre-orders a few days after some financial institutions reportedly rejected the $800+ charge, cancelling orders in the process. HTC clarified that some orders were already reinstated due to the said issues.

“While fulfilling this week’s orders for HTC Vive, a limited number of individuals were affected by auto cancellations due to processing issues with financial institutions. We’re actively working to resolve this, and have already reinstated orders for some customers,” HTC said in a statement.

“We want to assure our customers that we’ll work with them to process their payment so they can receive their Vive when they were expecting it.  If you pre-ordered a Vive, we encourage you to contact your financial institution to notify them of upcoming charges,” the company added.

Oculus CEO Brendan Iribe also took to Twitter to confirm that early Oculus Rift order are being processed slower than what the company projected. To make up for the shipping mishaps, the company will cover the shipping costs.

Oculus VR co-founder, Palmer Luckey, previously said that he wanted to see the Oculus Rift launched smoothly because it was important for the future of virtual reality. Oculus VR said that the shipping problems stemmed from “unexpected component shortage,” as reported by ZDNET.

Users who have been affected will have to stay tuned for further announcements from the company. As for those who want to get their hands on the headsets, it is best to confirm with local units about how the status of orders and shipping.

Liked this story? Subscribe to our newsletter or follow us on Twitter and Facebook for more updates on America.


About Precious Valerie

Precious has more than 11 years of professional writing and managing experience. She has worked with different international organizations in Australia, New York, Philippines and Singapore in delivering news and other related content. She has overseen teams of writers and publications to produce high quality and highly relevant content to keep readers informed.

More in Technology

Good News

To Top