Following a backlash from Revolv customers for closing down the smart-home company, Google-owned subsidiary company, Nest, decided to compensate its employees adequately. The search-engine giant bought the company less than two years ago, the services of which could be used to control devices such as doors, alarms and lights.
Revolv’s co-founders made the announcement via post on its website, “We’re pouring all our energy into works with Nest and are incredibly excited about what we’re making. Unfortunately, that means we can’t allocate resources to Revolv anymore and we have to shut down the service. As of 15 May 2016, your Revolv hub and app will no longer work.”
While the announcement left customers fuming with anger, one of the Revolv owners, Arlo Gilbert, expressed his annoyance on Medium by writing to Nest boss Tony Fadell that the guarantee of an electronic product comes with the perfect integration of hardware and software.
Disabling support for the hardware points out to the manufacturer’s lack of understanding of the negative consequences. On the other hand, Tony strongly feels that being the owner, he has the right to unplug your Nest products as and when required, The Guardian reports.
It’s unclear whether Nest will refund customers the full amount for the product. For enquiries, Nest urges everyone who are interested to contact customer support desk at firstname.lastname@example.org.
Back in October, 2014, Nest acquired the smart-home company and remained active, until a recent announcement in February signaled customers that the products would not be functioning anymore from the middle of May.
Initially, the deal was made to make it enable third-party products to communicate easily with Nest’s thermostats, security cameras and smoke detectors, notes The Verge. However, it is indeed an unfortunate reality where a technology holds no specific standards and hardware can become obsolete or simply stop working.
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