A woman, whose family was escorted off a JetBlue flight Tuesday, said that the attendant on the flight referred to her family as “animals.”
A confrontation between Keren Kimchy’s brother-in-law and the flight attendant led to her family of nine, five adults and four children, being escorted off the plane. According to Daily Mail, they were traveling from New York to Punta Cana in the Dominican Republic. Kimchy wrote about her experience in a comprehensive Facebook post, talking about the confrontation that occurred when her brother-in-law was placing the bags in the overhead compartments.
“As we were setting down all our stuff in the overhead bins, she had asked, my brother in law, with an attitude, if he could move out of the way that other passengers could go through,” Kimchy wrote. “His responds ‘ok, could I just put my bags down.’ Immediately, she started shouting very loudly ‘this is my plan, this is my show, are we going to have a problem, if so I could move you to the next flight with no problem!.’”
The attendant returned after all the passengers had boarded and began antagonizing Kimchy’s family “for no reason – and he was then escorted off the plane.” The attendant then progressed to escort the entire family off the plane, claiming they were “unfit to fly” due to their behavior.
Kimchy also added, “I don’t think my four-year-old daughter needed to hear in the tunnel over the loud speaker a flight attendant saying now that we got the animals off we could continue our flight.”
While the attendant had also left the plane, she had done so to file a police report, as reported by ABC News.
Dispirited by the experience, Kimchy said she would “never in my life fly JetBlue again.”
In a statement, JetBlue said, “We love welcoming families on JetBlue, and we fly thousands of families every day without incident. The decision to remove someone from a flight is never taken lightly and happens only if it is clear that the customer poses a risk to the safe and comfortable operation of the flight.”