There have been reports of a bug recently infesting Apple’s iTunes and was responsible for deleting music files from the inbuilt music library within the app. After refusing to acknowledge the bug for a while, Apple is forced to acknowledge that the iTunes app has indeed been infected and an update will be released to counter this problem.
iTunes users have been confounded by the latest glitch that apparently makes music tracks disappear off the app’s library without any way of recovering them. While this has been going on for quite some time, Apple simply chose to ignore this problem rather than come up with a way to fix it. The reason was that the number of people experiencing the particular problem was quite small.
However, there is no guaranteeing that the latest Apple iTunes update will be able to do what it claims it can do. The company announced that it has been unable, so far, to reproduce the issue or pinpoint the exact cause behind it. The software update should be able to counter the bug, but there is no way of knowing if it will actually work ahead of time, reports 9To5Mac.
The glitch seems to be occurring from a malfunction of the iTunes app itself, as opposed to the Apple Music server.
In an exclusive statement to iMore, Apple commented:
“In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission. We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.”
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