Houston police have taken a former 911 operator in custody for allegedly hanging up on callers just because she “did not want to talk to anyone at that time.”
Crenshanda Williams, 43, is facing criminal charges for hanging up on 911 calls since October 2015, says Houston Police investigators. She has been charged with two counts of Interference with Emergency Telephone Call, and is liable to face a year in jail and a fine of up to $4000 upon conviction, reported Click 2 Houston.
Crenshanda worked for the Houston Emergency Center where the managers discovered that the former operator was involved in thousands of “short calls” between October 2015 and March 2016, a NBC News correspondent reported. The charge-sheets filed with the Harris County Court revealed that the accused had disconnected thousands of calls that lasted less than 20 seconds.
One of the many cases where Williams’ misdemeanor comes to light was the reporting of a robbery-in-progress in March 12. Hua Li, who was buying lotto tickets at a local convenience store on that fateful night, saw a gunman barging into the store, trying to force his way through the door behind the counter.
Li ran out of the store, got to his car, and called 911 for help.
“They just said, ‘This is 911. How can I help you?’ I was trying to finish my sentence, and we got disconnected,” said Li, who heard several gunshots shortly after the call got disconnected, as reported by NBC News.
Police said Williams was the 911 operator who terminated that particular call within a few seconds.
Another instance was when a security guard reported drivers drag racing. The call was hung up within moments, reported Khou TV. The recording captures Williams saying, “Ain’t nobody got time for this. For real,” before hanging up the call.
In one of the calls, Williams hung up on one Buster Pendley in the wee hours of March 1 when he called 911 to request an ambulance for his collapsed and unconscious wife. It was a dire medical situation as a blood clot had moved to her lungs.
“She was gasping and I could feel her heart beating out of her chest, but I couldn’t get a pulse,” Pendley said.
“The 911 operator answered the phone, and said, ‘This is Crenshanda, may I help you?‘ Wife’s passed out I need an ambulance,” Pendley said. “She said OK, and she hangs up on me.”
Williams, who is out on a bond of $2000, is scheduled to appear in court next week.