Why Are Users Not Happy With Google’s Project Fi?
The biggest problem with Google’s Project Fi is its restriction on its usage. The service, at least, now works only on the company’s own device – Nexus 6. Every smartphone and tablet has its own feature which allows users to choose among the available devices as per their requirement. Some users may want a camera phone, or others may choose a high-end tablet to work on-the-go. You cannot sell just one device to millions of users and expect them to be satisfied with what your gadget is offering them.
The cost factor
Fi is one of the best and cheapest services available today. The basic pack costs you $20, which includes unlimited texting and talking. What about the device? For a $20 plan, you will have to invest in a $600 device which does not even meet your needs.
Speaking about his experience with Project Fi, Jason Cipriani in a post written for Fortune mentioned, “Pricing aside, my overall experience with Fi has been somewhat mixed. My hopes of forgetting about carrier coverage were quickly dashed when Sprint refused to activate my Fi SIM card. It took a total of two weeks before the issue was resolved because the Fi team had to wait for Sprint to locate and fix the problem on their end. Unfortunately, during that process I was left with a phone that only connected to Wi-Fi and T-Mobile; and the latter has horrible coverage in my area.”
Google’s Project Fi is still in its testing phase. The network providers involved in the project are also new to this service, and hence errors are sure to take place. There can be times when the service will not be able to efficiently switch between networks, or at other times, one of the networks may take time to start working. But the question remains the same: is it right to invest in a device or a service that is not stable yet? Working towards improvement are bound to happen.