United Airlines Grounds Flights
What should have been a normal Wednesday in airline operations became anything but for United Airlines as it experienced an issue that led to the temporary grounding of all its planes all over the world for over an hour, CNN Money has learned.
Early in the morning, United admitted that they are having some technical issues via their Twitter page. Their post read, “We experienced a network connectivity issue. We are working to resolve and apologize for any inconvenience.”
Moreover, CNN Money also reports that the technical issue has affected as much 4,900 flights.
Meanwhile, NBC News has learned that the grounding of flights have also affected passenger travels to 235 domestic destinations as well as 138 international destinations. The Register also reports that the Federal Aviation Administration (FAA) decided to ground all of United Airlines’ flight at around 8 a.m. ET.
Furthermore, Forbes had learned that planes which were already in the air continued to operate. In addition, there were also a number of reports with regard to agents writing tickets by hand. Meanwhile, the FAA had lifted the said stop at 9:47 a.m. ET as the airline gradually restored its systems back online. Flights were grounded for over an hour.
The result of the technical glitch throughout airports could be seen right away. For starters, a lot of passengers were simply stuck in the airport all over the US.
And secondly, there was the unusual sight of empty boarding lanes at the flight gates.
As United worked on restoring normal operations gradually, the airline said that passengers who managed to change their travel plans due to the grounding will not be charged the usual fees that come with such flight changes. Moreover, in a follow-up tweet message, United posted, “We’re recovering from a network connectivity issue & restoring flight ops. We’ll have a waiver on http://united.com to change flights.”
Later in the day, United also tweeted a heartfelt apology to its customers that said, “We know how important your travel plans are to you, and we’re sorry for today’s disruptions.”
Moreover, the said message was accompanied with a personal apology from the Senior Vice President of Customers for United Airlines, Sandra Pineau-Boddison. You can watch her statement below.
Meanwhile, some United passengers seem to be understanding of the current situation and even posted positive messages on the airline’s Facebook page. One customer replied to the video apology, saying, “Thank you for the wonderful explanation. I am a happy customer and will overlook the technical bug!!”