Southwest Airlines Holds Sale, Website Crashes
It began as a three-day sale expected to send travelers scrambling to snag the last few seats of Southwest Airlines flights.
Soon, the airline company’s website began experiencing problems.
Accessing the website, people expecting to easily book a ticket are greeted with the message, “Low fares are popular! Our sale is causing high demand right now so you may experience difficulty on Southwest.com. We’re working to fix the issue so please try back again soon!”
Customers were quick to tweet their problems. Southwest Airlines’ Twitter account tried its best to respond to their woes.
Bloomberg Business reported that those who attempted to contact the airline’s telephone numbers were forced to hold for 30 to 60 minutes. Spokeswoman Brandy King said, though, that times varied “significantly.”
“Our teams are continuing to work on identifying the functions impacted by the high customer demand,” King said in response to an e-mail.
The problem began when Southwest began offering one-way fares for as low as $49. Flight routes from Dallas to Washington, as well as from Atlanta to New York, meanwhile, are available for $99.
Southwest has announced on Twitter that members of its tech team are resolving the issue.