Things are reportedly not going well for Sony Xperia users who upgraded to the Android 6.0 Marshmallow update. According to reports, Sony Xperia Z5 users are experiencing performance issues and even “broken” handsets after installing the update. Can Sony turn things around?
According to users, those who have chosen to upgrade their devices are experiencing serious performance issues. Some even reported having “broken” devices which was consequently documented under Sony’s online support page.
As for the broken part, the devices do become together unusable after installing the Android 6.0 Marshmallow update; users encountered a warning on the display saying the Google Play Store has stopped. Additionally, users were also unable to access the app.
According to 9to5Google, some Xperia Z5 and Z5P owners in Canada said they came across the pop-up message: “System UI has stopped.” This has prompted Sony Canada to issue an announcement saying it has pulled out the Android 6.0 update. The company will re-issue the firmware soon. As the tweet says:
Xperia Z5/Xperia Z5P owners: we’ve removed the Android 6.0 update at this time & will advise once it’s been re-issued. Thx for ur patience.
— Sony Xperia Canada (@SonyXperiaCA) March 26, 2016
As for how users can address the problem with the Google Play Store under Marshmallow, Sony has released an official advice (via Xperia Blog):
- Clear the data of the Play Store. To do this on the Z5, users must go to:
Go to Settings > Apps > > Show system > Google Play Store > Storage > Clear Data.
- Disable location services. To do this on the Z5, users must go to:
Go to Settings > Location > Move the slider to the Off position.
- Reinstall the Android system. To do this on an Xperia device, please follow the steps here.
Additionally, Sony said that users can choose to do a factory reset as some people were reportedly unable to solve the problem by doing so. However, there are also those who say that resetting the device does not do anything.
The kind of fix will depend on the user’s prerogative, providers of the fix cannot be held responsible for any damage incurred during the process. Otherwise, people will have to wait for additional announcements from Sony.