Many times when products are faulty, especially if they have some kind of manufacturing default, the companies replace them. This time, Microsoft’s Surface Pro cables seem to have a problem, and the company has taken responsibility of pulling these power cords out of the market.
Surface Pro power cords that were sold before July 15, 2015 are bound to overheat under certain circumstances. This is happening with cables of Surface Pro, Surface Pro 2 and Surface Pro 3. So if you purchased any of these devices before the date, you will now be able to get these cables replaced for free. Microsoft has not yet confirmed the process for replacement. As soon as the company announces when, where and how to replace the faulty cables that are overheating, we will update you about it.
In a statement given to ZDNet via email, Microsoft spokesperson said, “As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly.” Please note that if you have purchased Surface Pro before July 15, only then will you be eligible for a replacement, as only these cables are faulty.
Also, if you have the latest Microsoft Surface devices, your power cords are absolutely fine. If you are encountering problems with the latest devices or cables that come with them, you should get in touch with the customer support team.
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