iPhone 5 Owner Wins Suit Against Apple For Wiping Out Honeymoon Photos

iPhone 5 Owner Wins Suit Against Apple For Wiping Out Honeymoon Photos
iPhone 5 from Pixabay

An iPhone 5 owner won a lawsuit against Apple for “wiping away his life” when an Apple store employee fixed his unit and ended up deleting all his data. His photos from his much-awaited honeymoon and his contacts of 15 years were all gone.


A UK judge ruled that Apple had been “negligent” in causing agony to the 68-year-old man. The claimant was awarded approximately $1,800 as compensation.

“My life was saved on that phone. I lost my favorite video of a giant tortoise biting my hand on honeymoon in the Seychelles,” Derik White told The SUN UK before facing Apple in court. When District Judge Ruth Fine ruled in favor of him, he was jubilant. “It’s a victory for the common man who sought to stand up against multi-national corporations,” he told the Mirror UK.

He was particularly furious because he was not informed that all his data will be lost following the fix. He only knew of the result when he was already home. “They knew they had done this and send me on my way. This is where my anger is – they sent me on my way like an imbecile,” he said.

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Judge Fine said the matter could have easily been settled out of court if common sense had played into the matter. Apple apparently refused to settle out of court. In her ruling, the judge said Apple’s employees were negligent in the treatment of White’s phone. What were lost were the claimant’s photographs of particular sentimental value, which are hard to replace.

The incident happened in December 2014. At that time, White kept receiving messages saying his iPhone 5 was faulty. While the messages did not mention exactly what was wrong with his iPhone, he visited the Apple Store in Regent Street in London and asked to have it fixed. From what White saw, the staff examined the iPhone and declared it was fixed. But White discovered back home that his unit has just been reset.

When he came back to the Apple Store to ask about what happened, that was the only time he was asked whether he had his phone backed up. White told the Mirror that he and his wife both cried when they realized there was no way they can retrieve their cherished photos.


  • Alex Lee

    What a pity. Sorry to read this story. I really sympathize with Deric White. Even though he wins £1.2k compensation from Apple, the honeymoon photos and contacts are not be recovered. I can understand him well, pictures from his £7,500 honeymoon and the details of contacts is vital to him. Lost him , just like memories gone.

    However, I want to know how had it all been erased when Apple staff reset the phone to factory settings. Why not back up important data on iCloud or iTunes in advance? Besides, there are some professional data recovery software, like iMyfone Data Recovery for iPhone, which are designed to recover lost or erased files. It can recover all types of lost data including text message, photo, video, call history, voice, contact, note and more.