Volkswagen says they are “working to make things right.” And while the company is hard at work developing a remedy for the emissions issue on as much as 800,000 vehicles, the carmaker is offering a sincere apology by offering affected car owners in the U.S. a Goodwill package, which includes vouchers.
Volkswagen is directing its apology (and Goodwill package) to car owners who own 2.0 L 4-cylinder TDI vehicles, models named by the U.S. Environmental Protection Agency (EPA) when Volkswagen’s emissions issue was made public last September 18. These included the 2009 to 2015 models of the Jetta; 2009 to 2014 models of the Jetta Sportwagen; 2012 to 2015 models of the Beetle, Beetle Convertible and Passat; 2010 to 2015 models of the Audi A3 and Golf as well as the 2015 Golf Sportwagen. On the other hand, Volkswagen says the VW Touareg TDI models does not qualify for the Goodwill package.
Meanwhile, as part of the Goodwill package, owners of 2.0L TDI vehicles are offered a $500 Volkswagen Prepaid Visa Loyalty Card as well as a $500 Volkswagen Dealership Card. Aside from that, Volkswagen is offering the said car owners free 25-hour Roadside Assistance for three years. You can check if you are eligible for Volkswagen’s Goodwill package here by entering your VIN or confirmation code. If your vehicle is affected, the program will ask you to provide your contact information as well as your vehicle’s current mileage. Afterwards, Volkswagen says you shall be receiving your Goodwill package within four weeks by mail.
Once car owners have received their Goodwill package, they are encouraged to visit a participating Volkswagen dealership with the Goodwill package, affected vehicle, driver’s license and any proof of ownership. Once the car owner’s eligibility is confirmed, all benefits and privileges in the Goodwill package will be activated.
Meanwhile, Volkswagen also wants to make it clear that the Goodwill package is currently not available to car owners with vehicles affected by the notice of violation sent by the EPA regarding emissions issue in 3.0L V-6 engines last November 2.