Carphone Warehouse Hack May Put 2.4M Customers’ Personal Info At Risk

Carphone Warehouse Hack May Put 2.4M Customers’ Personal Info At Risk
The Carphone Warehouse Jose and Roxanne / Flickr CC BY 2.0

Carphone Warehouse was struck by a “sophisticated” cyber attack, which puts the personal information of 2.4 million customers at risk of being stolen by hackers.


The security breach is being investigated by the UK data watchdog.

‘We Take The Security Of Customer Data Extremely Seriously’

The Information Commissioner’s Office said it was notified about the breach late last week, and was looking into the circumstances surrounding the incident.

The security breach struck the division of the mobile phone retailer that operates the websites, and, as reported by Financial Times.

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A spokesman for the Carphone Warehouse announced that the attack was stopped “straight away” after it was discovered by their internal systems Wednesday afternoon.

“The evidence indicates within the last two weeks before Wednesday afternoon,” the spokesman further said.

(Also read: Teen Found Guilty Of More Than 50,000 Cyber Crimes Not Jailed)

Sebastian James, group chief executive of Dixons Carphone, said, “We take the security of customer data extremely seriously, and we are very sorry that people have been affected by this attack on our systems.

“We are, of course, informing anyone that may have been affected, and have put in place additional security measures.”

‘Extremely Upset’

According to BBC, customer Kerri feared that the breach had caused her email address to be hacked.

“I am extremely upset as well as worried and scared,” she said.

“Firms like Carphone Warehouse need to be held accountable for security breaches.”

Technology analyst Tom Cheesewright said that customers should monitor their bank accounts and credit cards, and should report if any suspicious activity occurs.

“We have been made aware of an incident at Carphone Warehouse and are making enquiries,” a spokesman for the Information Commissioner’s Office said.

The Metropolitan Police has not received any reports of fraudulent activity. The Cyber Crime Unit has been informed about the cyber attack.

Previous Cyber Attacks

According to Daily Record, high profile cyber attacks have occurred in the past. In April last year, the Heartbleed vulnerability exposed several websites to security breaches. Yahoo and Mumsnet, among other websites, were hacked in the attack.

Sony Pictures also reported a cyber attack, one that was executed in response to the release of the film The Interview.

(Also read: WikiLeaks Adds More Hacked Emails From Sony Pictures Entertainment)

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