Apple To Face Law Suit For Missing Text Messages
Just a couple of days after releasing its iMessage Deregister tool, Apple had been slapped with a U.S federal lawsuit saying that the Cupertino Company has failed to inform its users that its iMessage system would prohibit them from receiving text messages once they switched from iOS to another operating system like Android, Blackberry or Windows.
The complaint filed by a certain Adrienne Moore stated that she wasn’t able to receive any messages from Apple users after she switch from using her iPhone 4 to a Samsung Galaxy S5. She said that iMessage was blocking her messages and restricted her from enjoying her Verizon Wireless which she kept after her switch.
The plaintiff who is seeking a class-action status for unspecified damages said that the Fruit Firm was negligent and didn’t reveal how its mobile operating system (then iOS 5) would hamper the delivery of messages from other iDevices once a user decides to dump the Apple device for a non-iOS device.
When handling text messages on iPhones, Apple’s messaging systems automatically turns to its iMessage app in order to save the user from paying for text messages sent via their iPhones. Once a user switches to another platform, say Android or Windows, the messages sent from the non-iOS units are not handled correctly like traditional text messages and both the sender and the receiver are not aware that their messages are not getting through.
Last Monday, Judge Koh, who is handling the case, said that Moore is entitled to show how Apple’s iMessage service interrupted her wireless service contract by blocking her messages thus violating a California unfair competition law.
Quoting Judge Koh:
“Plaintiff does not have to allege an absolute right to receive every text message in order to allege that acts have caused an actual breach or disruption of the contractual relationship.”
In response to the lawsuit filed against the Cupertino giant, Apple said in its court filings that:
“Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should.”
In addition to this statement, Apple also said that it never declared that its iMessage and messaging system that started with iOS 5 would know if an iPhone user has switched to a non-iOS device.