A few days ago, a lot of hate has built up after Apple users have received the Error 53 sign on their smartphones. The Guardian has reported how thousands of iPhone 6 users have claimed that they have been left holding almost a worthless device because of Apple’s latest operating system permanently disables the handset if it detects that a repair has been carried out by a non-Apple technician.
The problem, that has affected a lot of users who are keen on saving and prefer DIYs, affect handsets where the home button has been repaired by a non authorized company or individual. It has also reportedly affected customers whose devices has been damaged but has been able to continue using it without having it properly repaired.
The problems, which were barely noticeable at first, came to light after the latest version of the iOS 9 was installed. After installation, the horror began rolling as consumers watched their phones become useless. All photos and data gone, just like that.
There were a lot of controversy involved as tech experts claim that the Cupertino firm knows about the problem but has done nothing but only warn its users that their phone will be “bricked” if they install the iOS upgrade.
This Monday, Feb. 8 Tech Spot reports that Apple finally broke its silence about the issue and admitted that the Error 53 bricking issue that its users has been complaining about has something to do with its latest update and the unofficial repairs users has had done to their mobile phones.
Apple has released a statement where they said that they take customer security very seriously and Error 53 is the result of the security checks the company has designed to protect its consumers. iOS checks if the Touch ID sensor in the user’s iPhone or iPad correctly matches their device’s other components.
Once iOS finds a mismatch, the check fails and the Touch ID is then disabled, including that for Apple Pay use. The security measure that the company employs is necessary to protect the customer’s device and prevent a fraudulent Touch ID sensor from being used. Once a consumer encounters the Error 53, they are encouraged to contact Apple Support.
With the announcement out, some are still left annoyed by the situation. One of them is iFixit.com electronic site Head Kyle Wiens. Wiens said that Apple may be emphasizing that error 53 is a security feature, but removing iPhone owners’ personal choice to seek out third-party vendors as not going down well. It’s ridiculous.
For now, while Apple is directing its consumers who had the error 53 to a support page, the option for the owners are mostly to just buy a new iPhone as using other non-Apple repair stores voids the product warranty.
So far, only the iPhone 6 and 6 Plus seem to be the only one affected. However, there is a high probability that users with iPhone 5s, 6s, or 6s Plus might also get affected, iPads with Touch ID sensors are also likely at risk.